– Whitmore Caps

WHITMORE CAPS – RETURN POLICY

RETURN AND REFUND POLICY
Last updated: November 2026

This Return and Refund Policy explains the terms under which Whitmore Caps accepts requests for returns, exchanges, and refunds. By making a purchase on our website whitmorecaps.com, you agree to the terms below.

If you have any questions about an order, please contact our customer service team at: info@whitmorecaps.com

30-DAY RETURN WINDOW

You may return your order within 30 days of receiving your item, for any reason.

To start a return, please let us know by sending a clear request (for example, by email or letter) to: info@whitmorecaps.com

Your request should include:

- Your order number
- The buyer's first and last name
- The email address used for the purchase
- A description of the item you would like to return
- The reason for the return (optional)

RETURN CONDITIONS

To be eligible for a return, your item must meet the following conditions:

- The item must be in the same condition you received it: unused or unworn, with all tags attached, and in its original packaging.
- The item must be returned within 30 days of receipt.
- You must be able to provide proof of purchase or a receipt.
- The item must not be damaged or altered.

To request a return, contact us at info@whitmorecaps.com. If your return is approved, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

- Sale items or offers marked as "final sale" or "non-returnable"
- Gift cards
- Personalized or custom-made products
- Personal care items, for hygiene reasons
- Products whose seal has been broken or that have been opened, unless the nature of the product does not allow this

DAMAGES AND ISSUES

Please inspect your order when it arrives and contact us right away if an item is defective or damaged, or if you received the wrong item, so we can review and resolve the issue.

If an item is defective or was damaged in transit, a refund or replacement is provided at no cost to you.

To help us with a damaged item, please provide:

- Clear photos of the product and the damage
- Photos of the packaging (if damaged)
- Your order number
- A detailed description of the issue

EXCHANGES

The fastest way to get the item you want is to return the item you have and, once the return is approved, place a separate order for the new item.

If you would like to exchange an item for a different size or color, contact us at info@whitmorecaps.com with your order number and the item you would like instead. Exchanges are subject to availability.

REFUNDS

Once we have received and inspected your return, we will let you know whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us at info@whitmorecaps.com.

RETURN SHIPPING COSTS

Return shipping costs are the customer's responsibility, except in the following cases:

- The item is defective or damaged
- There was an error with your order (wrong item sent)
- The item does not match its description

In these cases, we will cover the return shipping costs and send you a free prepaid return label, or reimburse the shipping costs you paid.

We recommend using a trackable shipping service (such as USPS, UPS, or FedEx with tracking) or purchasing shipping insurance, as we cannot guarantee that we will receive your return.

ORDER CANCELLATIONS

You may cancel your order within 24 hours of purchase, as long as it has not yet shipped. To cancel, contact us right away at info@whitmorecaps.com and include your order number.

Once an order has shipped, it can no longer be canceled. You can still start the standard return process after you receive your item.

GOVERNING LAW

This Return and Refund Policy and all purchases made through whitmorecaps.com are governed by the laws of the Hong Kong Special Administrative Region. This choice of law does not affect any mandatory consumer protection provisions that apply in the country or state where you live.

CONTACT AND CUSTOMER SERVICE

For questions about refunds, returns, or exchanges, please contact us:

Website: https://whitmorecaps.com
Email: info@whitmorecaps.com
Store: Whitmore Caps

Operated by MC Global Ecommerce Limited, a company registered in Hong Kong.
Business Registration Number (BRN): 81453739

Company address:
2301, 23/F Bayfield Bldg
99 Hennessy Rd, Wan Chai
Hong Kong

Our customer service team responds within 24 to 48 business hours.